Terms and Conditions
Man with Van St Pauls Cray Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van St Pauls Cray provides man and van, removals, transport and related services within the United Kingdom. By making a booking, confirming a quotation, or allowing our team to commence work, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below.
Client means the individual, business or organisation requesting and purchasing services from Man with Van St Pauls Cray.
We, us, our means Man with Van St Pauls Cray as the provider of man and van, removals and associated services.
Services means any transport, loading, unloading, packing, furniture moving, relocation, collection, delivery or related activities carried out by us.
Goods means the items, belongings, furniture, personal effects, stock, equipment or other property that we are requested to move, transport, handle or store.
Waste means any item that you ask us to dispose of or that is considered rubbish, refuse or unwanted material under relevant regulations.
2. Scope of Services
We provide man and van and removal services for domestic and commercial clients, including but not limited to local moves, regional moves within the UK, item collection and delivery, small office moves, and light transport services. The exact scope of the work to be undertaken will be set out in your booking confirmation or quotation.
Unless expressly agreed in writing, our services do not include disconnection or reconnection of appliances, dismantling or reassembly of complex furniture or structures, specialist removal of high value or fragile items, or storage services. Any additional services are subject to separate agreement, availability and additional charges.
3. Booking Process
3.1 Quotation
We may provide an estimate or quotation based on the information you supply regarding the nature and quantity of Goods, access conditions, locations, and required dates. Quotations are typically given as a fixed price or hourly rate with minimum hire period. All quotations are subject to change if the information provided is incomplete, inaccurate, or changes before or during the job.
3.2 Making a Booking
Your booking is only confirmed once we have accepted your request and you have agreed to these Terms and Conditions. We may require a deposit or prepayment to secure the booking, which will be explained at the time of booking. Provisional dates are not guaranteed until confirmed by us.
3.3 Information You Must Provide
You must provide accurate and complete information about:
the addresses for collection and delivery;
parking availability and any restrictions or permits required;
floors, stairs, lifts, or unusual access issues;
approximate volume and type of Goods to be moved;
any particularly heavy, bulky, fragile or valuable items;
any time constraints, building access hours, or booking slots.
We are entitled to rely on the information you provide. If conditions on the day differ significantly and impact the duration, manpower or vehicle size required, additional charges may apply.
4. Payments and Charges
4.1 Rates and Pricing
Our charges may be based on fixed price, hourly rate, mileage, or a combination of these, as specified in your quotation or booking confirmation. Additional charges may apply for waiting time, extra labour, long walks, difficult access, parking costs, tolls, congestion or clean-up where applicable.
4.2 Deposits
We may request a deposit to secure your booking. Deposits are usually non-refundable except as stated in the cancellation section or where we cancel the booking for reasons within our control.
4.3 Payment Terms
Unless agreed otherwise in writing, payment is due on completion of the job on the same day. For longer jobs or commercial work, part payment may be required in advance or at specified stages. We accept commonly used UK payment methods as advised during booking.
4.4 Overdue Payments
If payment is not made when due, we reserve the right to charge interest on overdue amounts at the statutory rate and to recover any reasonable costs of debt collection. We may also withhold delivery of Goods or suspend further services until outstanding balances are settled.
5. Cancellations, Postponements and Delays
5.1 Client Cancellations
If you need to cancel or postpone your booking, you must notify us as soon as possible. The following cancellation terms will usually apply:
Cancellation more than 72 hours before the scheduled start time: any deposit may be refunded or transferred at our discretion.
Cancellation between 24 and 72 hours before the scheduled start time: we may retain part or all of your deposit to cover lost bookings.
Cancellation less than 24 hours before the scheduled start time or failure to be present: full charges for the minimum booking period may be payable.
We may consider individual circumstances but are under no obligation to waive cancellation fees.
5.2 Our Right to Cancel or Amend
We may cancel or reschedule a booking if:
you fail to provide accurate information about the job;
we consider the job unsafe or unlawful to perform;
extreme weather, vehicle breakdown, staff illness or other events beyond our reasonable control prevent us from attending;
you are abusive, threatening or otherwise make it unreasonable for our staff to carry out the work.
Where we cancel for reasons within our control, we will refund any deposit or prepayment received for the cancelled service. We do not accept liability for consequential losses arising from cancellation or delay, subject to the limitation of liability section below.
5.3 Delays on the Day
We endeavour to arrive at the agreed time, but arrival and completion times are estimates. Traffic, adverse weather, access difficulties or earlier jobs over-running can cause delays. You should allow sufficient flexibility in your schedule. We are not liable for losses arising from such delays unless caused by our wilful misconduct or gross negligence.
6. Client Responsibilities
6.1 Packing and Preparation
Unless we have agreed to provide packing services, you are responsible for packing and securing all Goods safely, using suitable materials and containers. Fragile items should be clearly labelled. We are not responsible for damage resulting from inadequate packing carried out by you or a third party.
6.2 Access and Parking
You must ensure suitable parking for our vehicle at both collection and delivery addresses, including obtaining any permits or authorisations required. Any fines, penalties or additional charges arising from inadequate parking arrangements may be added to your invoice. Safe and clear access must be provided, including informing us of any restrictions, steps, narrow corridors, or low ceilings.
6.3 Attendance and Supervision
You or an authorised representative must be present at the start and end of the job to instruct our team and check that all Goods have been loaded or unloaded as expected. You are responsible for ensuring that nothing is left behind or mistakenly removed, and for verifying that the correct items are delivered to the correct address.
6.4 Restricted and Prohibited Items
You must not include in the Goods any prohibited or dangerous items, including but not limited to:
explosives, firearms, ammunition or weapons;
flammable or hazardous substances such as petrol, paint thinners or gas cylinders;
illegal goods, stolen property, or items whose possession or transport is unlawful;
perishable goods that may deteriorate during transport.
If you provide such items without our knowledge, you will be responsible for all resulting loss, damage or legal consequences and we may dispose of or surrender them to authorities.
7. Liability and Limitations
7.1 Our Liability for Loss or Damage
We will exercise reasonable care and skill in providing our services. If we are found liable for loss of or damage to Goods as a result of our negligence or breach of contract, our liability shall be limited as set out in this section.
We are not liable for:
loss or damage arising from your failure to pack properly or secure items;
damage to items with pre-existing defects, instability or wear;
damage caused by your instructions against our advice;
loss of or damage to valuables, including cash, jewellery, documents, antiques, artwork or items of special value, unless we have agreed in writing to handle such items with knowledge of their value;
indirect or consequential loss, including loss of profit, loss of income, loss of opportunity or loss of enjoyment.
7.2 Liability Cap
Except where prohibited by law, our total liability in respect of any single claim or series of related claims shall not exceed the lower of the actual value of the affected Goods or a reasonable limit consistent with typical man and van services. You are responsible for arranging your own insurance cover for Goods in transit if you require higher protection.
7.3 Claims Procedure
Any visible loss or damage must be reported to us as soon as reasonably possible and, in any event, within 48 hours of completion of the job. You must provide evidence such as photographs and a description of the incident. Failure to notify us within this period may affect our ability to investigate and may limit or extinguish any potential claim.
8. Waste, Disposal and Environmental Regulations
8.1 Waste Carrier Compliance
Where we agree to remove unwanted items or rubbish, we will do so in accordance with applicable UK waste carrier and environmental regulations. We may decline to remove certain items if we believe this would breach such regulations.
8.2 Prohibited Waste
We cannot carry or dispose of hazardous waste, including but not limited to asbestos, clinical waste, chemicals, oils, gas bottles or tyres, unless expressly agreed and arranged with appropriate licences and facilities. You are responsible for informing us in advance if any items may be hazardous.
8.3 Waste Transfer and Charges
Charges for waste removal or clearance services may differ from standard removal charges and will reflect tipping fees, sorting, and compliance obligations. Where required, we will ensure that items are taken only to properly authorised facilities or recycling centres.
8.4 Your Responsibilities
You must not request us to dispose of items illegally, to fly-tip, or to leave items in locations where disposal would be unlawful. If we incur costs, fines or penalties due to your instructions or misrepresentation, you will be liable for those costs and any associated expenses.
9. Insurance and Risk
We take reasonable care to protect your Goods in transit, but it is your responsibility to consider whether additional insurance is appropriate, particularly for higher value items or larger moves. You may arrange your own insurance cover or ask us if additional protection options are available at the time of booking.
Risk in the Goods remains with you, except to the extent that we are found liable under these Terms and Conditions for specific loss or damage caused by our negligence or breach.
10. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our services, you should raise the issue with us promptly so that we have an opportunity to address your concerns. Most issues can be resolved informally between you and our representative.
Where a complaint cannot be resolved informally, you may set out your complaint in writing, detailing the nature of the problem, relevant dates, locations and any supporting evidence. We will review your complaint and respond within a reasonable time. Nothing in this section affects your statutory rights as a consumer, where applicable.
11. Data Protection and Privacy
We will collect and use your personal data, such as contact details and addresses, solely for the purpose of managing your booking, providing services, processing payments and handling any follow-up queries. We will take reasonable steps to keep your information secure and will not sell or share your data with unrelated third parties except where required by law or necessary for the performance of the contract, such as sharing limited details with our drivers or subcontractors.
12. Subcontractors
We may use vetted subcontractors or additional drivers to assist with providing services. Where we do so, we remain responsible for ensuring that the services are carried out in accordance with these Terms and Conditions. You agree that such subcontracting or delegation does not constitute an assignment of the contract.
13. Force Majeure
We are not liable for any delay or failure to perform our obligations where such delay or failure is due to events beyond our reasonable control, including but not limited to severe weather, road closures, accidents, public transport disruption, strikes, civil unrest, acts of terrorism, or natural disasters. In such circumstances, we will take reasonable steps to resume services as soon as practicable.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.
You and we both agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
15. General Provisions
15.1 Entire Agreement
These Terms and Conditions, together with any written quotation or booking confirmation issued by us, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, understandings or agreements.
15.2 Variation
No variation of these Terms and Conditions shall be effective unless agreed in writing by us. Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.
15.3 Severability
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.
By proceeding with a booking with Man with Van St Pauls Cray, you confirm that you have read, understood and agree to these Terms and Conditions.
